Frequently Asked Questions

Is Humint stable?

It has taken four years to develop Humint O, involving all the phases, Pre-alpha, Alpha, Beta, Release candidate, and Stable. Humint O has been operational within a selected group of users for two years and is classified as stable. Our focus is one single market, which is optometry. There are no other distractions.

How do you take on my data?

There are many strategies when migrating software systems. These strategies can be discussed during the planning phase of the migration. However, migrating data into Humint O can be done seamlessly. Humint has migration routines for the following:

  • Optimax

  • TOMS

  • Stage 7

Other systems can be included as they are encountered.

How long does an installation take?

Installation is quick and seamless because the software is web based. After completion of the contractual documents the spin up can take as little as fifteen min. If no data migration is required, the system becomes usable within twenty minutes. It should be noted that if data migration is required, then the time line may vary depending on the data being migrated.

What happens when I go off line?

Online systems are somewhat of a standard in software systems these days. The most down time usually results from a lack of power, from loadshedding or a genuine power outage. No power relates to an inability to use your computer systems or any other equipment, unless you have a back-up system such as an inverter. A manual system can be used to be captured once the system is back online. The remainder of outages are as a result of your internet connection going down. This can be overcome by installing a failover LTE router. These devices can usually be bought inexpensively and can be loaded with pay as you go data ready for use in the event that your fibre line goes down.

Who does the back up?

Humint has a comprehensive backup strategy, backing up your data to the Cloud regularly. The current strategy is:

  • 1 full backup per month. Full backups are held for 3 Months

  • 1 differential backup. Every week. Differential backup are held for 7 weeks

  • Hourly incremental backups between the hours of 08h00 and 18h00. Incremental backups are kept for 7 days

How does the training work?

Humint recommends twenty hours of training to get going on the system. In reality the amount of training required will depend on factors, such as the number of staff, their affinity to computers, and the will to adapt. Converting to a new software system can be daunting and training is often the biggest stumbling block. Habitual operation of a system for many years becomes almost involuntary and a challenge to break down. There has to be a will to adapt to a new way of doing things and this requires a positive attitude and leadership guidance.

Training is delivered remotely in most cases to keep costs down and make effective use of the sessions. Remote sessions can be recorded and used again at a later date. Onsite training can be arranged, but will come at an extra cost and onsite session are difficult to record. There is no such thing as too much training.

What about help - will I get swift service?

Humint has a dedicated team of training and technical officers. Support is facilitated through a ticketing system from the website, and customer care line is available to answer any queries. The success of our business plan depends on long-term relationships with our clients. We take after sales service seriously.

Humint O has got a highly sophisticated CRM module. Customer Relationship Management (CRM) is a strategy to manage interactions with customers and potential customers. CRM helps to streamline processes, build customer relationships, increase sales, improve customer service, and increase profitability.

What is Hufin

Hufin Accounting Services is a subsidiary of Humint O, specialising in accounting services for Humint Enterprise clients. It is a separate business entity, headed up by Kerneels Venter. It provides the right information in the right format at the right time to effectively manage an optometric practice. Contact: